01 Refunds
You can ask for a full refund within 14 days of your first charge. Send the request to the email address in section 5. Cross refunds the full amount to your original payment method. Your bank sets how long the refund takes to appear.
Renewal charges are not refundable. You can cancel before the renewal date to stop the next charge.
One-time software licences follow the same rule. You can ask for a full refund within 14 days of the charge.
02 No physical goods
Cross sells software only. Cross does not sell or ship physical goods. There is nothing to return.
03 Cancellation
To cancel, email hello@cross.software at any time. Where a product offers it, you can also cancel from your account settings. After you cancel, your access continues until the end of the current billing period. Cross does not charge you again after that. Cross does not give a partial refund for the unused part of a billing period.
04 Disputes
If you have a problem with a charge, send an email to Cross first. Cross answers within 5 business days. Most problems are solved this way faster than a chargeback through your bank.
05 Contact
Send refund requests, cancellations, and dispute emails to hello@cross.software.